Privacy Policy

Effective Date: June 2, 2026

Soulara Hotel (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, stay at our property in Sámara, Costa Rica, or use our direct booking platform.

1. Information We Collect

We collect information that you provide directly to us, as well as information automatically collected when you navigate our site.

Information You Provide Directly:

Reservation Details: Name, email address, phone number, billing address, and credit card details (processed securely through our PCI-compliant booking partners).
Stay Preferences: Arrival/departure dates, special requests, and room preferences.
Communication Data: Information you provide when contacting us via email, contact forms, or customer support channels.

Information Collected Automatically:

Usage & Device Data: IP address, browser type, operating system, pages viewed, and the dates/times of your visits.
Cookies: We use basic cookies to optimize your browsing experience, remember your preferences, and analyze website traffic.

2. How We Use Your Information

We use the data we collect for the following operational purposes:

To Manage Bookings: Processing your reservation, sending confirmation emails, managing room assignments, and handling payments.
To Improve Our Services: Enhancing our website functionality and tailoring your guest experience.
Communication: Sending updates about your upcoming stay, responding to inquiries, or sharing occasional hotel updates (which you can opt out of at any time).
Security & Compliance: Preventing fraudulent transactions and complying with local Costa Rican legal and tax obligations.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We only share data with trusted service providers essential to running our business:

Property Management & Booking Systems: To securely capture, synchronize, and hold your reservation data.
Payment Gateways: To process encrypted credit card transactions safely.
Legal Obligations: If required by law, regulation, or government authorities in Costa Rica (such as local tourism reporting or tax mandates).

4. Data Security

We implement robust administrative and technical security measures to protect your personal data against unauthorized access, loss, or alteration. Credit card transactions are handled strictly through secure, encrypted checkout paths provided by our integrated software partners.

5. Your Rights & Choices

Depending on where you live (including the EU/UK under GDPR regulations), you may have the right to:

Request access to the personal data we hold about you.
Request that we correct or update inaccurate information.
Request the deletion of your personal data (subject to our legal requirements to retain certain transaction records).
Opt-out of any marketing communications by clicking the “unsubscribe” link in our emails.

To exercise any of these rights, please contact us directly at the email listed below.

6. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or operational systems. Any updates will be posted on this page with a revised “Effective Date.”